Frequently Asked Questions

Got questions? We've got answers.

Shipping Questions

How long does shipping take?
Standard shipping takes 5-7 business days. Expedited shipping is 2-3 business days. Orders are processed within 1-2 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

Returns & Refunds

What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unused and in original packaging.

How do I return an item?
Email us at support@readygroom.com with your order number. We'll provide return instructions and a prepaid label for defective items.

Product Questions

Are your products safe for all pets?
All our products are specifically designed for dogs and cats. We carry both dog-specific and cat-specific products, as well as items safe for both. Always check individual product descriptions.

Which brush is best for my pet?
The best brush depends on your pet's coat type. Slicker brushes work great for most coats, while de-shedding tools are ideal for double-coated breeds. Check out our Grooming Guide for personalized recommendations.